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Oct 4, 2018 at 10:58 am properly dear I'm able to sense you on that my daughter and I acquire new telephones and we need to pay the complete price we’re very long-time prospects eight a long time we set up using this type of crap 8 decades and Every time nearly anything goes Improper with our phones we really have to purchase a new cell phone when we received wise with that and we began complaining all the more nicely it didn’t do us no very good they nonetheless will likely not change the telephones even though they see that the telephone is undertaking a little something it shouldn’t usually do not by not getting anymore phones we imagined if we complain and held complaining a little something would occur but we see that didn’t perfectly right after eight many years were being we’re done I’m likely again to Cricket which i initially begun with their the best company up to now which i’ve observed and that means you all can stick to this line company mainly because even the CEOs are lying points aren't gonna recover with time not with MetroPCS plus the so-termed approved sellers of businesses matters aren't planning to get well the CEOs don’t treatment as well as the approved dealers definitely don’t treatment me I’m going back to Cricket

I possess the confirmation e mail with the incorrect telephone number and I provide the card range that I produced the payment with. I was questioned to fax proof of the confirmation to 8558490501 which I did previous week and they do not demonstrate they may have gained it. My Little ones are at your house without way for me to Make contact with them whilst I am at operate since all 4 strains are with this particular account. I'm Sick and tired of obtaining the operate all-around.

What sort of frigging service is the fact?! So I still left the store after a 7 days from buying a cell phone I couldn’t use or return! I had been advised I needed to head over to a company retail store an hour absent to fix this! So I attempted my other local keep and also the girl there named Dee while in the Middleboro, mass store was fantastic and fixed it within 20 mins! I’m incredibly displeased While using the service I acquired at The shop on center st in middlboro,mass and will NEVER return to that retail outlet I bought it at again!!! The Female name Sonya experienced no individuality and had no problem I was unsatisfied!!! I hope that The client service procedures there will be tackled or you're going to be losing customers!!!

I’m undecided What's going on and when they are isolated incidents or not. I’m certain Metro PCS executives and their investors wouldn't convert away a buyer due to base line (dollars). What ever took place to superior consumer service? I get fantastic customer service with Sprint on my other strains. Can we need to sacrifice very good service to avoid wasting a couple of dollars?

November 10, 2017 at 12:fifty five pm This grievance is particularly about Personnel “Jancilla” at MetroPCS Company Shop at 1861 Lexington Ave, Big apple, NY 10029. I intended to Port Inside a selection from AT&T to MetroPCS and was assigned to work with Jancilla over the transaction. Her Frame of mind was lackluster at best and came upon as not seeking my organization or do any work in the least. I presented the port in facts. She blankly stared at her monitor and entered the information then questioned “what plan?”. I replied to which she claimed “how u fork out?”. I presented my charge card. twenty minutes later she reported the port in was unsuccessful and claimed “must do a refund”.

I to was addressed unprofessionally on the telephone with Purchaser Service and in addition while in the stores. Just the opposite working day I had been advised that a charger was $21.00 and which was all that they had. Metro Computer you ought to be a disgrace of such people representation your company.

I’ve experienced service with all your company for many years and if I was ready to retrieve my call log just after dropping your service you’d be so file***ing fired! Your dummies are as well stupid to put in writing A brief patch to disable the stipulations site to permit me entry to my account? This can be some dumb XXXXX! You won’t deal with the problem or think of A short lived check it out Option. I’m so f***ing Fed up with calling these numbskulls who gained’t or don’t make a Be aware over the account about the condition/complaint so I’m not pressured to try and do precisely the same dumb ass dance While using the fool who responses the cell phone.

I’ve been on the line with METRP PCS for over one hour. I’ve continue to gotten no supervisor. The unfortunate element about this complete matter is there is nothing I can do. There is not any complaint Office. So my only alternative is to continue to wait and wait and wait…..

I broke down in tears and when he explained to me they laughed at him I used to be so upset . I went to talk to the manager and instructed him my scenario he informed me he could do.nearly anything and schrugged his shoulders and smiled at me . I will not Enable this goo regardless of whether I need to Visit the court space and fork out three hundred hundered to file on metro pcs for earning my dad feel considerably less due to the fact he can’t use more recent know-how . The handle on the supervisor go to website named Moss is at 5405 s texas ave Orlando Florida 32839 . (No Limit communicate 2 Americana ) they must be ashamed in their self

She shrugged her shoulders and stated “You cant Get the a reimbursement” It's important to obtain the headsets Using the phone” I explained why didn’t you explain to me this in advance of I obtained the mobile phone? She shrugged her shoulders once again. I said it is best to disclose this facts to the clients so that they really know what They can be having. She rolled her eyes and didn’t say just about anything apart from “It's important to get both a car or truck charger or perhaps the cranium headset” I stated upcoming time you have to convey to your prospects what they are buying instead of just putting points within their bags. I instructed her that I experienced no clue that she charged me with the headset and that I had no familiarity with the headsets in my bag. She experienced an Perspective so I remaining mainly because I had been pressed for time and I didn’t want the safety guard to toss me out so I just still left. RUDE, RUDE, Impolite.

Following a handful of distinct routes to try to help you and inevitably named one of several area reps who immediately after hearing The full problem known as the 1st shop and advised them to perform what they need to have to start with and that was comp me the F60.

After i explained to her that didn’t seem sensible she advised me I didn’t will need the hotspot time anyway. That's she to tell me that I don’t require what I compensated for? I’ll let you know what MetroPC, due to the fact France Marie #500175 has determined which i don’t need to have all of what I paid $sixty for, you’ll by no means get A further cent from me. As impolite and unprofessional as many of your employees have you been’d Feel you had been the only real service vendors out there. What you must do is educate them to be as professional and valuable as operator Rudilynn. I’m using my organization elsewhere, and you'll blame France Marie #500175 and another moron.

May perhaps 13, 2015 at 9:05 am What awful customer service and client appreciation. I have been with metro for 2 many years. I used to be thinking about switching to boost for a less expensive program. As I went to cancel my strategy with Metro I saw that a fresh advertising was obtainable BOGO for select 4g phones. I also saw they now present $50.00 for two lines. I walked into a Corporate Metro PCS place which marketed all of reported promotions. I requested opening a whole new account and purchasing a telephone incorporating a line and getting the next cell phone free specifically as advertised. The rep Greg Tejeda (Claimed being the supervisor and wasn't) stated I “Was just attempting to make the most of the marketing.

What commenced as me contacting metro pcs to complaint a few metro pcs dealership who was more than charging metro pcs consumers paying out their phone bill became a nightmare with, ies, unlawfully upgrading my account, turning off my phone service for 3 days, hanging up on me deliberately, and leaving me on HOLD for over one hour, and sending prospects ‘utilized and weakened replacement telephones is unbelievable. Immediately after producing quite a few phone calls concerning my complaints versus a metro pcs dealership ongoing to generally be disregarded i knowledgeable a supervisor that i could well be discontinuing my services with metro pcs after my billing cycle finished. I used to be questioned to speak with their ‘Purchaser Appreciation Department’ in advance of go terminating my service with metro pcs. The client appreciation Office requested me if they may provide me a Update on my telephone and questioned which of them i liked. I said that, “I might stick with metro pcs to be a customer when they wished to give me the Samsung Galaxy With all the amenities”, after a few makes an attempt to steer me toward other telephones unsuccessful The shopper appreciation representative agreed to sending me a ‘new samsung galaxy’.